Find and book cruises directly

Booking process

Client

Nicko Cruises

Target group

B2C / B2B

Implementation

Responsive website

Find and book cruises directly

Booking process

Client

Nicko Cruises

Target group

B2C / B2B

Implementation

Responsive website

Find and book cruises directly

Booking process

Client

Nicko Cruises

Target group

B2C / B2B

Implementation

Responsive website

Problem

Following the addition of a new ocean-going vessel to the fleet, Nicko Cruises wants to increase the number of bookings and achieve this with a newly conceived and designed website. Sea and river cruises are to be combined in an intuitive interface concept and the website is to be given a new and modern design. The area for travel agencies is also to be redesigned.

Problem

Following the addition of a new ocean-going vessel to the fleet, Nicko Cruises wants to increase the number of bookings and achieve this with a newly conceived and designed website. Sea and river cruises are to be combined in an intuitive interface concept and the website is to be given a new and modern design. The area for travel agencies is also to be redesigned.

Problem

Following the addition of a new ocean-going vessel to the fleet, Nicko Cruises wants to increase the number of bookings and achieve this with a newly conceived and designed website. Sea and river cruises are to be combined in an intuitive interface concept and the website is to be given a new and modern design. The area for travel agencies is also to be redesigned.

Process

Initial expert reviews of the website identified potential for the concept and design. User tests provided valuable insights into the obstacles and wishes of the users. During the development of the concept, user tests and user acceptance tests for B2C and B2B target groups were carried out with prototypes. In addition to the new designs, a visual language for illustrations was also developed. Feedback was also collected in stakeholder workshops. The design was mapped and documented directly using components.

Process

Initial expert reviews of the website identified potential for the concept and design. User tests provided valuable insights into the obstacles and wishes of the users. During the development of the concept, user tests and user acceptance tests for B2C and B2B target groups were carried out with prototypes. In addition to the new designs, a visual language for illustrations was also developed. Feedback was also collected in stakeholder workshops. The design was mapped and documented directly using components.

Process

Initial expert reviews of the website identified potential for the concept and design. User tests provided valuable insights into the obstacles and wishes of the users. During the development of the concept, user tests and user acceptance tests for B2C and B2B target groups were carried out with prototypes. In addition to the new designs, a visual language for illustrations was also developed. Feedback was also collected in stakeholder workshops. The design was mapped and documented directly using components.

Project result

The home page has been reduced to its essential features. Text elements have also been greatly reduced. Instead, messages and emotionality are conveyed through the staging of landscapes and ships. More abstract topics are visualized using illustrations that we have created individually, and the search function is a central feature for entering the booking process.

After selecting the destination, time period and optionally also the type of ship, suitable trips are displayed in a results list. Visualizations of the ship and maps as selection elements always provide users with relevant and interesting information without interrupting the booking process.

Together with the simple operation, this increases transparency when using the website and reduces abandonment rates during the booking process, while the corresponding expert system for travel agencies has also been further developed with additional functions, information and features.

My role

  • Customer consulting

  • Project management

  • Conception

  • Prototyping

  • Accompaniment of user tests

My role

  • Customer consulting

  • Project management

  • Conception

  • Prototyping

  • Accompaniment of user tests

My role

  • Customer consulting

  • Project management

  • Conception

  • Prototyping

  • Accompaniment of user tests

Knowledge gain

  • Insights into complex booking processes

  • Requirements of older user groups

  • Extensive insight into the digital products of the cruise industry

  • Dealing with other corporate structures

  • Internal company pitching

Knowledge gain

  • Insights into complex booking processes

  • Requirements of older user groups

  • Extensive insight into the digital products of the cruise industry

  • Dealing with other corporate structures

  • Internal company pitching

Further projects